We will always try our best to accommodate you if you're running behind, stuck in traffic, etc. It happens, we get it! However, your tardiness can affect the remainder of our teams' day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-7 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, for example, we may have to substitute a neck trim instead of a full haircut, or the entire service may be forfeited completely.
Please, always call if you even think you might be late; we'd rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.
90-Minute Cancellation Policy*
You and your appointments are very important to the team here at VBGS. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with at least a 90-minute notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or 'no shows' become a habit, you will be charged a cancellation fee after the third violation, each time. Here is our general breakdown of cancellation fees:
- After the third no show a credit card must be held for all future appointments (this applies to clients and members); standing appointment privileges will be revoked
- Appointments made day of that need to cancel must do so within 90 minutes of said appointment or will be counted toward the allowed three no call/no show cancellations
* Any multiple services, groups, or combos must be held with a credit card and will be charged 50% of all services if cancelled with less than 24 hour notice
As a courtesy, we do call/send emails to confirm the date and time 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call or email us to double check any appointments if you're unsure.